We can change the settings of the chat widget to make the widget appear closed when a new visitor comes to the site. The widget will appear as a small chat bubble in the bottom right-hand corner of the site:

There’s a trade-off for this, though. We have found that other hotels that close that down have experienced a drop-off in chat requests. We can always switch back to the default view, however. Just email support@helloshift.com to request this change.