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HelloShift Knowledge Base
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HelloShift Knowledge Base
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Getting Started
Introduction
Understanding HelloShift
Best Practices
We have set up some of our staff to share the same login. Is this wrong?
How do I manage a wait list for my sold out dates?
How do I use Objectives?
Covid-19 Resources
All About Tags
Mentions
Tasks
Notes
Navigation
Signup Tips
Administration
Login & Account
Troubleshooting Password Issues
Forgot Password or Can't log in
How do I make users see all departments without making them all admins?
We have set up some of our staff to share the same login. Is this wrong?
What is my username? It is blank in my settings.
What is the default password?
Changing Passwords
How do I add a user?
Troubleshooting Password Issues
Forgot Password or Can't log in
How do I make users see all departments without making them all admins?
How do I use Objectives?
Add a new user
Changing Passwords
Product Release Notes
Covid-19 Resources
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Guest Messaging
Texting with Guests
Attaching files to messages - both sending and receiving!
Guest Response Time -- How to have a Green Smiley Face!
How do I adjust the timing of my messages?
How do I automate or cancel automation of guest messages?
How to delay sending messages until an appropriate time
What are snippets and how do I use them?
Automate a Message
Digital Signatures
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Staff Collaboration
How to use the Checklist Library
How can I be reminded to deliver urgent packages we have received?
Checklists, Preventive Maintenance, Deep Cleans, and Inspections
Inventory Management
Lost & Found Log and Tracking
Package Log and Tracking
Website Chat
Smart Replies
My chat widget is too big. What should I do?
FAQs
General Questions
How do I delete all overdue checklists?
How do I get the big red notification for guest messages?
How do I mention someone?
How is the order of tasks determined?
How to delete unnecessary messages?
What is the difference between 'Completed' and 'Completed Within'?
What is the Wall?
When I converted a note into a task, the tag I entered in the subject field was not highlighted.
Where can I see all the completed tasks/checklists?
Who sees comments if you don’t mention anyone?
Why do Mentions not work sometimes?
Why is my checklist not appearing in the To Do tab?
Is HelloShift GDPR-ready?
Covid-19 Resources
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Miscellaneous
Is HelloShift GDPR-ready?
Product Release Notes
Covid-19 Resources
Understanding New User Interface
Technical
What platforms and browsers do you support?
Troubleshooting Password Issues
I'm not receiving notifications on my mobile app. What should I do?
Is HelloShift GDPR-ready?
We have multilingual staff. Do you support other languages?
How can I message everyone in the hotel at one time?
How do I change an employee password
How do I check the spelling/grammar errors of my employees?
How do I clear several checklists at one time?
I don’t have a dedicated Front Desk person. How can I be notified of new guest messages?
I need to add a user from another hotel who is using HelloShift. How can I do this?
My chat widget is too big. What should I do?
What Android device is best?
What do I do when a guest sends their email in the text widget?
What is the best way to handle repeat guests for texting?
What should I do when I get the “Failed to send text” warning?
Why is HelloShift not working with Grammarly?
Adding a user from another property
We have set up some of our staff to share the same login. Is this wrong?
How can I send a private Message?
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Quick Videos
Signup Tips
Close More Deals with the Sales CRM
Guest Satisfaction
Flash Reports
Start your Wiki Page
Subtasks: WaitLists, Late Checkouts
Checklists & Task Library
I'm not receiving notifications on my mobile app. What should I do?
Operations Management
Real-Time Notifications
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Mobile App
I'm not receiving notifications on my mobile app. What should I do?
How do I find the hotel short name for the mobile app?
Billing & Subscription
How do I add a second property to my account?
How do I pay for my account?
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