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HelloShift Knowledge Base
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HelloShift Knowledge Base
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Getting Started
Introduction
Understanding HelloShift
Best Practices
We have set up some of our staff to share the same login. Is this wrong?
How do I manage a wait list for my sold out dates?
All About Tags
Mentions
Tasks
Notes
Signup Tips
Administration
Login & Account
Forgot Password or Can't log in
How do I make users see all departments without making them all admins?
We have set up some of our staff to share the same login. Is this wrong?
What is my username? It is blank in my settings.
What is the default password?
Changing Passwords
Forgot Password or Can't log in
How do I make users see all departments without making them all admins?
Add a new user
Changing Passwords
Hotel Review Dashboard
Twilio A2P 10DLC Registration
Guest Messaging
Texting with Guests
Attaching files to messages - both sending and receiving!
Guest Response Time -- How to have a Green Smiley Face!
How to delay sending messages until an appropriate time
What are snippets and how do I use them?
Automate a Message
Digital Signatures
Post-Stay Review Strategy
How to wow returning guests by remembering their preferences?
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Staff Collaboration
How can I be reminded to deliver urgent packages we have received?
Checklist Templates and Checklist Generation
Inventory Management
Lost & Found Log and Tracking
Package Log and Tracking
Website Chat
Smart Replies
My chat widget is too big. What should I do?
FAQs
General Questions
How do I mention someone?
How is the order of tasks determined?
How to delete unnecessary messages?
What is the difference between 'Completed' and 'Completed Within'?
What is the Wall?
When I converted a note into a task, the tag I entered in the subject field was not highlighted.
Who sees comments if you don’t mention anyone?
Why do Mentions not work sometimes?
Why is my checklist not appearing in the To Do tab?
Is HelloShift GDPR-ready?
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Miscellaneous
Is HelloShift GDPR-ready?
Understanding New User Interface
Technical
What platforms and browsers do you support?
How to set your notifications
Is HelloShift GDPR-ready?
We have multilingual staff. Do you support other languages?
How can I message everyone in the hotel at one time?
Notification settings for properties without a dedicated 24x7 Front Desk
I need to add a user from another hotel who is using HelloShift. How can I do this?
My chat widget is too big. What should I do?
What Android device is best?
What do I do when a guest sends their email in the text widget?
What should I do when I get the “Failed to send text” warning?
Adding a user from another property
We have set up some of our staff to share the same login. Is this wrong?
How can I send a private Message?
What does the star symbol do?
My attachment won't send in a text message. Do you have a workaround?
How to add a link in the text of a snippet
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Quick Videos
Signup Tips
Close More Deals with the Sales CRM
Flash Reports
Start your Wiki Page
Subtasks: WaitLists, Late Checkouts
How to set your notifications
Operations Management
Mobile App
How to set your notifications
How do I find the hotel short name for the mobile app?
Billing & Subscription
How do I add a second property to my account?
How do I pay for my account?
Twilio Usage
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