How to wow returning guests by remembering their preferences?
Returning guests are some of the best customers a hotel can have. They are your best ambassadors. And they need to be rewarded suitably.
To reward the loyalty of returning guests, a very easy thing to do is remember their preferences from their previous visits and surprise them by taking care of those preferences.
HelloShift can automatically alert you with the preferences before a guest’s arrival. All you have to do is add all guest preferences in the Preference field. A day prior to the guest arrival, HelloShift will automatically create a task for Front Desk to take care of the guest preferences.