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Docs Category: Best Practices

Administration

Administration

10
  • Hotel Review Dashboard
  • Covid-19 Resources
  • Product Release Notes
  • Changing Passwords
  • Add a new user
  • How do I use Objectives?
  • How do I make users see all departments without making them all admins?
  • Forgot Password or Can’t log in
  • Troubleshooting Password Issues
  • How do I add a user?
Best Practices

Best Practices

2
  • How do I manage a wait list for my sold out dates?
  • We have set up some of our staff to share the same login. Is this wrong?
Billing & Subscription

Billing & Subscription

2
  • How do I pay for my account?
  • How do I add a second property to my account?
FAQs

FAQs

21
  • How to add a link in the text of a snippet
  • My attachment won’t send in a text message. Do you have a workaround?
  • What does the star symbol do?
  • How do I edit existing checklists?
  • How can I send a private Message?
  • Adding a user from another property
  • Why is HelloShift not working with Grammarly?
  • What should I do when I get the “Failed to send text” warning?
  • What is the best way to handle repeat guests for texting?
  • What do I do when a guest sends their email in the text widget?
  • What Android device is best?
  • My chat widget is too big. What should I do?
  • I need to add a user from another hotel who is using HelloShift. How can I do this?
  • I don’t have a dedicated Front Desk person. How can I be notified of new guest messages?
  • How do I clear several checklists at one time?
  • How do I check the spelling/grammar errors of my employees?
  • How do I change an employee password
  • How can I message everyone in the hotel at one time?
  • We have multilingual staff. Do you support other languages?
  • Is HelloShift GDPR-ready?
  • I’m not receiving notifications on my mobile app. What should I do?
General Questions

General Questions

12
  • Why is my checklist not appearing in the To Do tab?
  • Why do Mentions not work sometimes?
  • Who sees comments if you don’t mention anyone?
  • Where can I see all the completed tasks/checklists?
  • When I converted a note into a task, the tag I entered in the subject field was not highlighted.
  • What is the Wall?
  • What is the difference between ‘Completed’ and ‘Completed Within’?
  • How to delete unnecessary messages?
  • How is the order of tasks determined?
  • How do I mention someone?
  • How do I get the big red notification for guest messages?
  • How do I delete all overdue checklists?
Getting Started

Getting Started

6
  • Signup Tips
  • Navigation
  • Notes
  • Tasks
  • Mentions
  • All About Tags
Guest Messaging

Guest Messaging

9
  • Digital Signatures
  • Automate a Message
  • What are snippets and how do I use them?
  • How to delay sending messages until an appropriate time
  • How do I automate or cancel automation of guest messages?
  • How do I adjust the timing of my messages?
  • Guest Response Time — How to have a Green Smiley Face!
  • Attaching files to messages – both sending and receiving!
  • Texting with Guests
Introduction

Introduction

1
  • Understanding HelloShift
Login & Account

Login & Account

2
  • What is the default password?
  • What is my username? It is blank in my settings.
Miscellaneous

Miscellaneous

1
  • Understanding New User Interface
Mobile App

Mobile App

1
  • How do I find the hotel short name for the mobile app?
Quick Videos

Quick Videos

8
  • Real-Time Notifications
  • Operations Management
  • Checklists & Task Library
  • Subtasks: WaitLists, Late Checkouts
  • Start your Wiki Page
  • Flash Reports
  • Guest Satisfaction
  • Close More Deals with the Sales CRM
Staff Collaboration

Staff Collaboration

6
  • Package Log and Tracking
  • Lost & Found Log and Tracking
  • Inventory Management
  • Checklists, Preventive Maintenance, Deep Cleans, and Inspections
  • How can I be reminded to deliver urgent packages we have received?
  • How to use the Checklist Library
Technical

Technical

1
  • What platforms and browsers do you support?
Website Chat

Website Chat

1
  • Smart Replies
  • Home
  • Knowledge Base
  • Getting Started
  • Best Practices

Best Practices

  • How do I manage a wait list for my sold out dates?
  • We have set up some of our staff to share the same login. Is this wrong?
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