HelloShift Knowledge Base
Forum

HelloShift.net

HelloShift Knowledge Base
Forum

Docs Category: Website Chat

Administration

10

Hotel Review Dashboard
Covid-19 Resources
Product Release Notes
Changing Passwords
Add a new user
How do I use Objectives?
How do I make users see all departments without making them all admins?
Forgot Password or Can’t log in
Troubleshooting Password Issues
How do I add a user?

Best Practices

2

How do I manage a wait list for my sold out dates?
We have set up some of our staff to share the same login. Is this wrong?

Billing & Subscription

2

How do I pay for my account?
How do I add a second property to my account?

FAQs

21

How to add a link in the text of a snippet
My attachment won’t send in a text message. Do you have a workaround?
What does the star symbol do?
How do I edit existing checklists?
How can I send a private Message?
Adding a user from another property
Why is HelloShift not working with Grammarly?
What should I do when I get the “Failed to send text” warning?
What is the best way to handle repeat guests for texting?
What do I do when a guest sends their email in the text widget?
What Android device is best?
My chat widget is too big. What should I do?
I need to add a user from another hotel who is using HelloShift. How can I do this?
I don’t have a dedicated Front Desk person. How can I be notified of new guest messages?
How do I clear several checklists at one time?
How do I check the spelling/grammar errors of my employees?
How do I change an employee password
How can I message everyone in the hotel at one time?
We have multilingual staff. Do you support other languages?
Is HelloShift GDPR-ready?
I’m not receiving notifications on my mobile app. What should I do?

General Questions

12

Why is my checklist not appearing in the To Do tab?
Why do Mentions not work sometimes?
Who sees comments if you don’t mention anyone?
Where can I see all the completed tasks/checklists?
When I converted a note into a task, the tag I entered in the subject field was not highlighted.
What is the Wall?
What is the difference between ‘Completed’ and ‘Completed Within’?
How to delete unnecessary messages?
How is the order of tasks determined?
How do I mention someone?
How do I get the big red notification for guest messages?
How do I delete all overdue checklists?

Getting Started

6

Signup Tips
Navigation
Notes
Tasks
Mentions
All About Tags

Guest Messaging

9

Digital Signatures
Automate a Message
What are snippets and how do I use them?
How to delay sending messages until an appropriate time
How do I automate or cancel automation of guest messages?
How do I adjust the timing of my messages?
Guest Response Time — How to have a Green Smiley Face!
Attaching files to messages – both sending and receiving!
Texting with Guests

Introduction

1

Understanding HelloShift

Login & Account

2

What is the default password?
What is my username? It is blank in my settings.

Miscellaneous

1

Understanding New User Interface

Mobile App

1

How do I find the hotel short name for the mobile app?

Quick Videos

8

Real-Time Notifications
Operations Management
Checklists & Task Library
Subtasks: WaitLists, Late Checkouts
Start your Wiki Page
Flash Reports
Guest Satisfaction
Close More Deals with the Sales CRM

Staff Collaboration

6

Package Log and Tracking
Lost & Found Log and Tracking
Inventory Management
Checklists, Preventive Maintenance, Deep Cleans, and Inspections
How can I be reminded to deliver urgent packages we have received?
How to use the Checklist Library

Technical

1

What platforms and browsers do you support?

Website Chat

1

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