Setting objectives in HelloShift is based on a popular technique called Objectives and Key Results (OKR).
Objectives help align your entire staff towards a hotel-wide goal: more loyalty signups, improved guest service, more TripAdvisor reviews etc. To achieve an objective, it must be tied to key results that are SMART: Specific, Measurable, Attainable, Relevant, Time-bound. e.g.
Objective Become #1 for our brand in the region
Result1 Satisfaction Score
Result2 Rewards Signup
To create an objective, click on the pen & paper icon next to the words “Achieve operational excellence with Objectivese” on the dashboard to begin writing:
Once that information has been added, click “Enabled” and the the blue “Submit” button.