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HelloShift Knowledge Base
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HelloShift Knowledge Base
Forum

HelloShift Knowledge Base

How Can We Help?

Getting Started

Introduction
- Understanding HelloShift
Best Practices

All About Tags
Mentions
Tasks
Notes
Navigation
Signup Tips

Administration

Login & Account

How do I add a user?
Troubleshooting Password Issues
Forgot Password or Can't log in
How do I make users see all departments without making them all admins?
How do I use Objectives?
Add a new user
Changing Passwords
Product Release Notes
Covid-19 Resources
Hotel Review Dashboard

Guest Messaging

Texting with Guests
Attaching files to messages - both sending and receiving!
Guest Response Time -- How to have a Green Smiley Face!
How do I adjust the timing of my messages?
How do I automate or cancel automation of guest messages?
How to delay sending messages until an appropriate time
What are snippets and how do I use them?
Automate a Message
Digital Signatures
Post-Stay Review Strategy

Staff Collaboration

How to use the Checklist Library
How can I be reminded to deliver urgent packages we have received?
Checklists, Preventive Maintenance, Deep Cleans, and Inspections
Inventory Management
Lost & Found Log and Tracking
Package Log and Tracking

Website Chat

Smart Replies
My chat widget is too big. What should I do?

FAQs

General Questions
Miscellaneous
Technical
- What platforms and browsers do you support?

Troubleshooting Password Issues
I'm not receiving notifications on my mobile app. What should I do?
Is HelloShift GDPR-ready?
We have multilingual staff. Do you support other languages?
How can I message everyone in the hotel at one time?
How do I change an employee password
How do I check the spelling/grammar errors of my employees?
How do I clear several checklists at one time?
I don’t have a dedicated Front Desk person. How can I be notified of new guest messages?
I need to add a user from another hotel who is using HelloShift. How can I do this?
My chat widget is too big. What should I do?
What Android device is best?
What do I do when a guest sends their email in the text widget?
What is the best way to handle repeat guests for texting?
What should I do when I get the “Failed to send text” warning?
Why is HelloShift not working with Grammarly?
Adding a user from another property
We have set up some of our staff to share the same login. Is this wrong?
How can I send a private Message?
How do I edit existing checklists?
What does the star symbol do?
My attachment won't send in a text message. Do you have a workaround?
How to add a link in the text of a snippet

Quick Videos

Signup Tips
Close More Deals with the Sales CRM
Guest Satisfaction
Flash Reports
Start your Wiki Page
Subtasks: WaitLists, Late Checkouts
Checklists & Task Library
I'm not receiving notifications on my mobile app. What should I do?
Operations Management
Real-Time Notifications

Mobile App

I'm not receiving notifications on my mobile app. What should I do?
How do I find the hotel short name for the mobile app?

Billing & Subscription

How do I add a second property to my account?
How do I pay for my account?
Twilio Usage

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