Mentions

What are mentions?

Mentions alert team members to activity and loop them in on conversations in HelloShift.

How can I mention someone?

There are two ways you can mention a person or department.

1. Automatic: Create a new note or task on a department wall to mention the department automatically. Most users can only see the wall for their own department. Admin users can see every department wall.
2. Manual: You can add a mention to any note, task or comment.
   • Type @ key followed by the name of the person or department, then hit the “enter” key when the name you want is selected.
   • After you add mention, the name is highlighted in blue.

Who sees your notes if you don’t mention anyone?

• If you are part of a department, your department will see every note and comment you write so that they are in the loop.
• If you are a manager who is not part of a department and you do not mention anyone in your note, nobody will see the note – it will act as a log for your future reference.

Who sees comments if you don’t mention anyone?

• Whoever sees the original note or task will see any additional comments that get added.
• If you want to pull another person or department into comments for a note or task, mention them the comment.