Twilio A2P 10DLC Registration

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How to fill out your business registration information

A2P 10DLC allows businesses to send Application-to-Person (A2P) messages via 10 Digit Long Code (10 DLC) phone numbers. You can read more at Twilio A2P 10DLC.

  1. Please go to ADMIN > Settings > Twilio > Registration.
  2. Fill out Business Information and Authorized Representative fields. See the section below on How to find your legal business information.
  3. The submitted information is sent to Twilio.
  4. After a successful approval, the Status will change from SUBMITTED to APPROVED.

How to find your business registration information

United States

Find the business registration information from your IRS EIN document:


Canadian entities must provide a Canadian Business Number (BN-9). An example BN-9 appears below as the bolded part of the Canadian Business Number:

Tax/Corporation ID Field: 123456789XXXXXX


Lookup your VIES VAT number at


Lookup your Australian Business Number (ABN) at

How to explain opt-in in your privacy policy/terms and condition

To remain compliant with regulations and provide a positive user experience, it is essential to have an opt-in message. HelloShift strongly advises incorporating a transparent communication opt-in statement within your privacy policy, which should be easily accessible on your website.

Your opt-in message should describe how guests opt-in to receiving text messages from your business via HelloShift, therefore giving consent to the sender (HelloShift) to receive their messages.

Sample opt-in statement

By booking, you grant [Your Business Name] permission to send text messages and emails containing reservation details and other offers. Standard message/data rates may apply. Consent is not a condition of purchase. To stop receiving messages at any time, simply reply with STOP.